AI AGENTS FOREVERY CHANNEL
Voice and chat agents for WhatsApp, Instagram, web chat, email and phone, set up from your website in about 15 minutes. One thread per customer, instant human takeover, and no per-seat AI fees.
How it works
A working agent in about 15 minutes
No developers and no flow charts to get started. We measure setup from signup to the first correct answer in your test chat.
- 01
Paste your website
Start from your site URL, uploaded documents or a few FAQs. TellerCat builds the knowledge base and a ready agent from a general template.
yourbusiness.comBuild agent - 02
Test it in the chat
Ask it what your customers ask. Every answer shows where it came from, so you can see it only uses what you gave it.
What time do you close on Saturday?
We close at 4pm on Saturdays.Source: Opening hours page
- 03
Connect your channels
Add WhatsApp, Instagram, email or a one-line web chat script. Each connection is tested before it goes live.
- WhatsApp Checked
- Instagram Checked
- Web chat Checked
Product
An agent that knows your business, and knows when to stop
Everything your team needs to let AI handle the routine questions, with the cost and the quality in plain view.
Knowledge
Answers only from what you give it
Prices, hours, policies and availability come only from your knowledge base or your connected tools. If the answer isn't there, the agent says so and hands over to your team.
- Learns from your website, documents and FAQs
- Shows your team the source of every answer
- Edits reach live answers straight away, no publish step
Customer · Web chat
Do you deliver on Sundays?
AI agent
Yes, we deliver on Sundays between 10am and 2pm.
Source: Delivery FAQ
Questions the AI couldn't answer
Workflows
Follow-ups that run themselves
Set simple rules for reminders, assignments and quiet customers, or build bigger flows visually. A step never sends twice or books the same slot twice.
- Reminders that stop as soon as the customer replies
- Assign by tag, team or keyword
- Respects WhatsApp's 24-hour window with approved templates
- 1Quote sentTuesday, 10:14
- 2No reply in 2 daysWait
- 3Send a friendly reminderWhatsApp template
- Stop if they replyEnds the flow
Insights
See what's working, and what it costs
Know how many conversations the AI resolved, why it handed over and where it fell short. AI cost is tracked per conversation, with a monthly cap you set.
- Resolution rate and handoff reasons
- Unanswered questions, added to the knowledge base in one click
- Alerts before you reach your allowance or cap
Speaks their language
Replies in the customer's language, including right-to-left scripts like Arabic.
Does the job, not just the talking
Books appointments, looks up orders and sends payment links. It never handles card numbers, and sensitive actions can wait for a person to approve.
An inbox that fits in your pocket
A shared inbox with filters, internal notes, @mentions and canned replies. It runs in the browser and can be added to your home screen.
Works with the tools you already use
- Google Calendar
- Google Sheets
- Shopify
- WooCommerce
- Stripe
- HubSpot
Channels
Answer on every channel your customers already use
Every channel produces the same kind of conversation, answered by the same agent, in one inbox your team shares with the AI.
One thread per customer
Chats, emails and call transcripts join one history when the phone number or verified email matches. Nothing is merged on a guess.
Official APIs, your own accounts
You connect your own numbers and pages through official channel APIs. No shared numbers, and no unofficial WhatsApp connectors that risk a ban.
Setup that tells you what failed
Each connection is checked with a test message. If something is wrong, you're told in plain words, not an error code.
Maya R.
One thread · WhatsApp and phone
- WhatsAppHi! Can I move my Thursday booking?
- AI agentOf course. Friday at 11:00 or 15:30 are free. Which suits you?
- Phone call · 1 minVoice agent moved the booking to Friday 11:00. Transcript and summary added.
- WhatsAppPerfect, thanks! See you Friday.
Voice agents
Pick up the phone with the same agent
Your voice agent uses the same instructions, tools and knowledge as your chat agent. Put it on a phone number or a voice button on your website.
| Mode | How it works | Best when |
|---|---|---|
| StandardDefault | Speech to text, then a language model, then text to speechBest when tools, exact wording and complete transcripts matter. | Tools, exact wording and complete transcripts matter |
| NativeBeta | One realtime speech modelBest when a natural, flowing conversation matters most. | A natural, flowing conversation matters most |
Incoming call
Answered by your voice agent
- CallerHi, are you open this Sunday?
- AgentYes, Sunday 10am to 4pm. Would you like me to book a time?
- CallerYes please, around noon.
Transcript in the thread
Every call adds a transcript and summary to the customer's history, next to their chats.
Transfer with context
Calls forward to your number with a short summary. If nobody picks up, the agent takes a message.
Recording off by default
Turn it on and callers hear a consent notice first. A failed call goes to voicemail or a person, never silence.
Human handoff
Your team takes over in one click
Anyone on your team can step into any conversation at any time. The AI also hands over by itself when it should, with a summary, and stays quiet until you give it back.
The AI hands over when
- The customer asks for a person
- They sound upset or distressed
- The answer isn't in your knowledge base
- A rule you set matches
- A tool call fails
- They repeat the same request
Out of hours, nobody gets silence. The agent tells the customer when a person will reply, takes their details and lets your team know.
Who is replying
AI agent
This is the second time my order arrived damaged. Can I talk to someone?
Handoff summary
Second damaged delivery. Customer asked for a person. Order details are in the thread.
Reason: asked for a person, sounds upset
AI is waiting for your team
Try it: take over, then hand back.
Privacy and safety
Careful with your customers, by design
Customer conversations are personal. The same data-protection rules apply to every account, whatever your industry.
Your data stays yours
Each business is isolated, and that isolation is checked by automated tests. You control your customers' data; we process it for you under a data processing agreement.
Not used for training
Model and speech providers run with zero or minimum data retention and never train on your data. Every sub-processor is listed publicly.
Tokens locked away
Channel tokens and keys are encrypted and never shown again after you enter them. TLS everywhere, signed webhooks.
Export or delete on request
Export or delete one customer's data across messages, recordings, transcripts and copies, or your whole account.
Sensitive fields stay private
Mark custom fields as sensitive and they're kept out of traces and analytics exports. Personal data is redacted from logs.
Fits any industry
Built for any type of business. Health, finance, legal and education teams get the same data-protection rules as everyone else.
Pricing
Pay for conversations, not seats
A flat monthly plan with an allowance included, then metered usage, with a cap you control. Prices are set from real measured costs and published at launch.
Free trial
Free
No card needed
Build your agent, test it on real questions and see how it does.
- An included trial allowance
- Build from your website or files
- Test chat with answer sources
- Upgrade when you're ready
Monthly plans
RecommendedFlat monthly
Prices published at launch
A few simple tiers that grow with the conversations, voice minutes, channels and agents you need.
- Included AI conversations and voice minutes
- Staff seats included generously
- No per-seat charge for AI
- Pay-as-you-go above your allowance
- A monthly cost cap you set, with alerts
Business and agency
Higher plans
For extra control and agencies
For businesses that need more control, and agencies that run TellerCat for their clients.
- Single sign-on (SAML)
- Audit log of every change
- SLA timers and escalation
- Agency accounts for many client businesses
Every plan includes human handoff, the shared inbox and analytics. You get an alert before you reach your allowance or your cap, and if a cap is reached the agent hands conversations to your team.
FAQ
Questions, answered
Something else on your mind? Join the early access list and we'll keep you posted.
Early access
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