Product
ONE AGENT, EVERY CONVERSATION
TellerCat answers your customers from what you give it, follows up on its own, and steps aside the moment your team should take over.
How it works
A working agent in about 15 minutes
No developers and no flow charts to get started. We measure setup from signup to the first correct answer in your test chat.
- 01
Paste your website
Start from your site URL, uploaded documents or a few FAQs. TellerCat builds the knowledge base and a ready agent from the general template, or a starter for appointments, an online store or lead capture.
yourbusiness.comBuild agent - 02
Test it in the chat
Ask it what your customers ask. Every answer shows where it came from, so you can see it only uses what you gave it.
What time do you close on Saturday?
We close at 4pm on Saturdays.Source: Opening hours page
- 03
Connect your channels
Add WhatsApp with one-click signup, Instagram, email or a one-line web chat script. Each connection is tested before it goes live.
- WhatsApp Checked
- Instagram Checked
- Web chat Checked
Product
An agent that knows your business, and knows when to stop
Everything your team needs to let AI handle the routine questions, with the cost and the quality in plain view.
Knowledge
Answers only from what you give it
Prices, hours, policies and availability come only from your knowledge base or your connected tools. If the answer isn't there, the agent says so and hands over to your team.
- Learns from your website, documents and FAQs
- Shows your team the source of every answer
- Edits reach live answers straight away, no publish step
Customer · Web chat
Do you deliver on Sundays?
AI agent
Yes, we deliver on Sundays between 10am and 2pm.
Source: Delivery FAQ
Questions the AI couldn't answer
Workflows
Follow-ups that run themselves
Set simple rules for reminders, assignments and quiet customers, or build bigger flows visually with branches and delays. A step never sends twice or books the same slot twice.
- Reminders that stop as soon as the customer replies
- Assign by tag, team or keyword
- Respects WhatsApp's 24-hour window with approved templates
- WhatsApp template campaigns to a customer list, with delivery results
- Ready-made flows for appointment reminders, order updates and review requests
- Approval steps that pause a flow until your team says yes
- 1Quote sentTuesday, 10:14
- 2No reply in 2 daysWait
- 3Send a friendly reminderWhatsApp template
- Stop if they replyEnds the flow
Insights
See what's working, and what it costs
Know how many conversations the AI resolved, why it handed over and where it fell short. AI cost is tracked per conversation, with a monthly cap you set.
- Resolution rate and handoff reasons
- Unanswered questions, added to the knowledge base in one click
- Usage and AI cost per agent and channel, with alerts at 80% of your allowance and your cap
- Satisfaction ratings, staff response times, and the bookings, orders and leads conversations bring in
- CSV export and a weekly email report
Speaks their language
Replies in the customer's language, with 20 languages at launch in chat and voice, including right-to-left scripts like Arabic and Urdu.
Does the job, not just the talking
Books appointments, looks up orders, sends payment links and updates your CRM. It never handles card numbers, and every action is logged.
Limits it can't talk its way past
Topics to refuse, price and discount limits, and a person's approval before sensitive actions, all checked outside the AI model.
Start from a template
A general template, or a starter for appointments, an online store or lead capture. Test it in a playground, keep versions and roll back.
Several agents, one front door
Give each inbox its own agent, or add a router agent that sends customers to sales, support or billing specialists.
An inbox that fits in your pocket
A shared inbox with filters, internal notes, @mentions and canned replies. It runs in the browser and can be added to your home screen.
20 languages at launch, in chat and voice
- English
- Arabic
- Spanish
- French
- German
- Portuguese
- Italian
- Dutch
- Turkish
- Russian
- Polish
- Hindi
- Urdu
- Bengali
- Tamil
- Indonesian
- Malay
- Chinese (Mandarin)
- Japanese
- Korean
The TellerCat app itself is in English at launch.
Works with the tools you already use
- Google Calendar
- Google Sheets
- Shopify
- WooCommerce
- Stripe
- HubSpot
Plus a “call an API” action, incoming webhooks, and a public API with outgoing webhooks for everything else.
Human handoff
Your team takes over in one click
Anyone on your team can step into any conversation at any time. The AI also hands over by itself when it should, with a summary, and stays quiet until you give it back.
The AI hands over when
- The customer asks for a person
- They sound upset or distressed
- The answer isn't in your knowledge base
- A rule you set matches
- A tool call fails
- They repeat the same request
Out of hours, nobody gets silence. The agent tells the customer when a person will reply, takes their details and lets your team know.
Nothing slips through. New handoffs reach your team by email and push. A taken-over conversation that sits idle sends a reminder, and when you hand back, the agent answers once if the customer is still waiting.
Who is replying
AI agent
This is the second time my order arrived damaged. Can I talk to someone?
Handoff summary
Second damaged delivery. Customer asked for a person. Order details are in the thread.
Reason: asked for a person, sounds upset
AI is waiting for your team
Try it: take over, then hand back.
Roles for everyone
Owner, admin, staff and read-only roles, with access set per inbox. Invite your team by email.
Teams and assignment
Group staff into teams, then assign conversations by hand, round-robin or by team.
Suggested replies
The AI drafts a reply for your staff to edit and send, and long threads open with a summary.
SLA timers
First-response and resolution targets in business hours, with a warning before a breach and escalation after. On higher plans.
Early access
PUT A TELLERCAT ON EVERY CHANNEL
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