1. About this list
TellerCat uses a small number of trusted providers to deliver its service. Each one is bound by a data processing agreement, and processes data only to provide the service to us. This list supports our data processing terms.
2. Current categories
TellerCat is still in development. The providers below are the ones chosen so far; the production hosting provider and the exact AI and speech models are still being chosen and tested against these rules. Production data and backups will be hosted in a UK region, and the full list with each provider's location will be confirmed here before any customer data is processed.
| Category | Purpose | Data involved |
|---|---|---|
| Hosting and storageTo be chosen, in a UK region | Running the platform, and storing your data and backups in a UK region. | All service data |
| Agent runtimeLiveKit Cloud | Running the AI agents that answer chats and voice calls. | Conversation content and call audio |
| AI modelsLiveKit Inference | Understanding messages and writing replies. No training on your data, with zero or minimum retention. | Conversation content |
| SpeechLiveKit Inference | Converting speech to text and text to speech on voice calls. No training, zero or minimum retention. | Call audio and transcripts |
| TelephonyTelnyx | Phone numbers, and connecting inbound and outbound calls. | Phone numbers, call audio and call records |
| MetaMeta Platforms | Delivering WhatsApp, Instagram and Messenger conversations you connect. | Messages and channel identifiers |
| PaymentsStripe | Taking subscription and usage payments from businesses. | Billing contact and payment details |
| System emailResend | Sending account emails such as sign-in links, invites and handoff notifications. | Team members' email addresses and notification content |
| AI tracingLangfuse Cloud, EU region | Recording which steps and tools ran for each AI reply, so replies can be reviewed. Personal data is redacted. | Redacted conversation content and tool calls |
| Error monitoringSentry, EU region | Finding and fixing faults in the service. | Technical error reports, with personal data removed where possible |
3. The rules every provider must meet
- A written data processing agreement with obligations equivalent to ours.
- No use of your data to train their models.
- The shortest data retention they offer, and zero retention where available.
- A lawful transfer mechanism if data leaves the UK.
4. Changes and notifications
We'll give customers notice before adding or replacing a sub-processor, so they can raise an objection. To ask a question about this list, send us a message through our contact page.