Voice agents
PICK UP EVERY CALL
Your chat agent, with a voice. It answers the phone, books and reschedules, and adds a transcript and summary to the customer's thread.
Voice agents
Pick up the phone with the same agent
Your voice agent uses the same instructions, tools and knowledge as your chat agent. Put it on a phone number or a voice button on your website, and choose how it hears and speaks.
| Mode | How it works | Best when |
|---|---|---|
| StandardDefault | Speech to text, then a language model, then text to speechBest when tools, exact wording and complete transcripts matter. | Tools, exact wording and complete transcripts matter |
| NativeBeta | One realtime speech model, opt-inBest when a natural, flowing conversation matters more than tool depth. | A natural, flowing conversation matters more than tool depth |
Incoming call
Answered by your voice agent
- CallerHi, are you open this Sunday?
- AgentYes, Sunday 10am to 4pm. Would you like me to book a time?
- CallerYes please, around noon.
Transcript in the thread
Every call adds a transcript and summary to the customer's history, next to their chats. Follow-up messages and bookings run after the call.
Transfer with context
Calls forward to your number with a short spoken summary first. If nobody picks up, the agent takes a message and creates a callback task.
Recording off by default
Turn it on and callers hear a consent notice first. Recordings are kept for 90 days by default, and you can shorten that.
All 20 launch languages
Standard mode speaks every launch language. Native mode is offered for the languages and tools its provider supports.
Never silence
If Native mode stumbles mid-call, the same call switches to Standard and carries on. If a call fails, the caller reaches voicemail or a person.
Outbound reminders and callbacks
Only to customers who agreed to be called, checked against do-not-call lists and local hours. The agent says it's an AI and offers an opt-out.
Early access
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